Professional Experience
17+ years of progressive experience across banking, insurance, customer service, and consulting in the UAE.
Senior Customer Service Associate
Emirates NBD
Delivering premium banking customer service, managing high-value client relationships, and driving customer satisfaction scores.
Financial Advisor
MetLife
Provided comprehensive financial advisory services, wealth management solutions, and insurance planning for diverse client portfolios.
Senior Customer Service Representative
01 Technosys
Led remote customer service operations, implemented CRM workflows, and maintained 95%+ customer satisfaction rates across multiple channels.
Relationship Officer
RAKBANK
Managed retail banking relationships, cross-sold financial products, and exceeded quarterly targets through consultative selling.
Relationship Officer
Mashreq Bank
Built and maintained client relationships in retail banking, handled account management, and contributed to branch revenue targets.